Home About Us Working Group 1 - Protocols and Best Practice

Working Protocols & Best Practice

Role of Working Group 1

(Working Protocols & Best Practice)

This Working Group is responsible for the identification and establishment of agreed best practices and to review any changes that may impact upon the provision and safe operation of breakdown and recovery/removal services. In addition any new working protocols that are required to be introduced to ensure the safety of those who either work on or use the road network within the UK are developed and agreed by this Working Group.


  • Allianz Global Assistance
  • Automobile Association
  • Contractor Associations 
  • Green Flag 
  • Highways England
  • Home Office 
  • Institute of Vehicle Recovery
  • National Police Chiefs' Council
  • RAC Motoring Services
  • Road Maintenance Contractors 
  • Transport Research Laboratory

Key Issues being addressed by the Working Group

Learning from Incidents and Near Misses - The members of the Working Group are wherever possible continuing to monitor accidents using their own internal systems and seeking to share the data gathered for analytical purposes.

Safety - The Working Group have also discussed the safest positioning of drivers and passengers once the technician had arrived at the breakdown scene.  The safest place to wait has been agreed as being away from the carriageway and behind a barrier if one exists. If no barrier is present, then they should remain adjacent to the technician's vehicle until the technician had determined the outcome of the breakdown (either repair or removal).

Managed Motorways - The Working Group was actively involved with the Highways Agency regarding the introduction of the original Active Traffic Management scheme on the M42. More recently the Working Group has been working with the Highways Agency regarding the subsequent introduction of the new Managed Motorway schemes, including All Lane Running. Wherever possible the primary concern has and always will be the safety of all road users 

Best Practice Guidelines - These Guidelines were first published in 2009 in order to try and improve the safety of all concerned whilst technicians are working at the roadside. Whilst there can be no guarantee of safety, it is hoped that if technicians are made aware of and, where appropriate. follow these Guidelines then the risks to both themselves and other road users will be reduced. An updated version of the SURVIVE Best Practice Guidelines was published in 2013 to cover technicians working on all types of roads, not just motorways and high speed dual carriageways. This new version is now available to be either viewed on the SURVIVE website or can be downloaded if so required. The Best Practice Guidelines  are intended to be read, and used, in conjunction with the current version of PAS 43 and they will continue to be updated to coincide with the regular updating of PAS 43.

Minutes of the SURVIVE Working Group 1 Meetings

To access the minutes of the Working Group 1 meetings, please click on the link below :-

SURVIVE Working Group 1 - Minutes of Meeting 9th January 2014

SURVIVE Working Group 1 - Minutes of Meeting 12th June 2014

SURVIVE Working Group 1 - Minutes of Meeting 2nd September 2014

SURVIVE Working Group 1 - Minutes of Meeting 22nd April 2015

SURVIVE Working Group 1 - Minutes of Meeting 23rd September 2015

SURVIVE Working Group 1 - Minutes of Meeting 21st March 2016

SURVIVE Working Group 1 - Minutes of Meeting 18th July 2016


More Information:

For more information about the work of SURVIVE Working Group 1, please contact us at