Working Protocols & Best Practice
Role of Working Group 1
The Working Protocols & Best Practice working group has been set up to review any changes that may impact on the safe operation of breakdown and recovery services on the strategic road network. Also, any new working protocols developed to ensure the safety of those who either work on or use the strategic road network are consider by the working group.
Membership:
- Association of Chief Police Officers
- Automobile Association
- Green Flag
- Highways Agency
- RAC Motoring Services
- Road Maintenance Contractors
- Association of Vehicle Recovery Operators
Key Issues being addressed by the Working Group
Learning from Incidents and Near Misses - The AA and RAC are continuing to monitor accidents using their own internal systems and share the data for analysis purposes. Green Flag are investigating if the Institute of Vehicle Recovery could collate similar data from recovery operators.
Database for Dangerous Locations on Roads - The AA are working on identifying High Speed Dual Carriageway mapping data to enable safety advice to be triggered at the point of call.
Three Way Calling for Breakdowns in Running Lanes - Working Group 1 are working on a pilot to implement a three way calling system between the operator, the customer and the police to save time reporting an incident involving a broken down vehcile in a running lane to the police.
Safety - The working group have also discussed the safest positioning of drivers and passengers once the technician had arrived at the breakdown scene. The safest place to wait was agreed as being behind a barrier if one existed. If no barrier was present, then they should remain adjacent to the technician's vehicle until the technician had determined the outcome of the breakdown (either repair or recovery).
Best Practice Guidlines - The guidelines have been finalised and are now available to view on the SURVIVE website.
More Information:
For more information about the work of SURVIVE please contact SURVIVE at surviveorg@googlemail.com